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Everything You Need to Know About Playing at ThePokies Australia
Account
How do I create an account? Creating an account is simple! Click on the “Register” button at the top right corner of our webpage and fill in your details.
What if I forgot my password? Don't worry! Contact our friendly support team via live chat or email, and we'll help you reset your password quickly.
Can I change my email address? Unfortunately, changing your email address isn't possible. If you're locked out or your email has expired, please contact our support team, and we'll assist you.
Can I create more than one account? No, we allow only one account per player and IP address. If you accidentally created multiple accounts, contact our support team immediately to avoid issues with withdrawals.
What currency can I play with on ThePokies? Our platform supports AUD (Australian Dollars) only. If you're from New Zealand, deposits will be charged in AUD, and your card provider will handle the conversion.
Deposits and Withdrawals
How do I make a deposit? To make a deposit, log in and click the deposit button at the top right corner. Enter your amount and follow the steps on our secure checkout screen. If you need help, our support team is available via live chat.
Do you charge a fee for deposits? No, we don't charge fees for deposits. However, some banks might, though it's rare.
What's the minimum deposit amount? The minimum deposit amount is $30 AUD.
How do I make a withdrawal? To withdraw, go to the cashier section under your account, click withdrawal, and enter your bank details. We'll process your request as quickly as possible.
How long does it take to process a withdrawal? Withdrawals are processed within 7 business days. Thanks to our local banking infrastructure, you won't have to wait for international transfers.
Bonuses
What is a bonus? A bonus is extra money added to your account under certain conditions. You must wager the bonus amount x30 (unless stated otherwise) before you can withdraw it.
How do I claim a bonus? To claim a bonus, verify your mobile number using the form provided. You'll receive an SMS with a verification code to enter. This helps prevent duplicate accounts.
How can I track my bonus wagering progress? Check the Rewards menu in your account to see a wager progress bar indicating how much you've wagered and how much is left.
Casino
Are you licensed by a governing body? Yes, we are licensed by the Curacao government under sublicense N.V #365/JAZ. Our operations are regularly audited to ensure fairness and security.
Are your games fair? Absolutely. Our game providers are licensed and undergo strict audits by independent third parties to ensure the RNG (Random Number Generator) is fair. Our live casino tables are also extensively audited.
What if the game freezes while I'm playing? If a game freezes, try reopening it to restore your session. If it doesn't work, contact our support team, and they'll assist you in resolving the issue.
Can I use a VPN to access region-blocked games? Yes, you can. We believe players should have access to the latest games, even if it requires using a VPN.
What should I do if I can't open a game? Try clearing your internet cache and cookies, and restart your browser. If the problem persists, contact our support team for further assistance.
How do I take a screenshot for support? For PC, press the Print Screen button and paste the image into a program like Microsoft Paint. For Android, press the power and volume down buttons simultaneously. For iOS, press and release the home and side buttons together.
Safety
Are my personal details secure? Yes, we use world-class SSL encryption to protect your personal and financial information.
Do you require verification documents for withdrawals? In most cases, no. We aim to make withdrawals hassle-free. However, we may ask for verification in rare cases involving suspicious activity.
Responsible Gambling
Can I close my account? Yes, if you need to close your account due to problem gambling, contact our support team, and we'll ensure you can no longer access it.
Can I temporarily suspend my account? Absolutely. If you need a break, our support team can suspend your account for a specified period. Note that this period is non-negotiable.